Help desk
Tickets with screenshots, answered by a named tech.
Per seat
MEMBERS AREA ONLINE
IT support that actually answers.
Managed IT for offices of 5 to 50: a help desk with screenshots, outage alerts on your phone and remote help in minutes.
15 minfirst response
24/7monitoring
50guides in the library
Managed IT
Monitoring
We see problems before you do.
Included
Security
Backups, updates and phishing training.
Included
Northgate vs. the usual
| Northgate | Typical IT firm | |
|---|---|---|
| First reply | 15 minutes | Next business day |
| Outage alerts on your phone | ✓ | ✕ |
| Same tech every time | ✓ | ✕ |
Switching to us
Audit
We document everything you have.
Week 1Fix
Close the gaps we find.
Week 2Run
Monitoring and help desk go live.
Week 3
Questions
Can I get a refund?
Yes. You can get a full refund within 14 days of purchase. Message hello@northgateit.example with the email you used to buy.
How do I cancel?
Open Billing in the members area, press Open billing page, and cancel. You keep access until the end of the period you paid for.
Can I use this on my phone?
Yes. Open the members area in your phone's browser and choose Add to Home Screen. It then opens like an app and can send you notifications.
When will I get a reply?
We answer Monday to Friday from 09:00 to 17:00, New York time.
How do I book a 1:1 call?
Open Book a 1:1 on your home screen and pick an open time. Your membership includes 1 call a month.
Can I move or cancel my call?
Yes. Change or cancel at least 12 hours ahead and you keep your call. Inside 12 hours, cancelling uses it.